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    Library CustomerService

    Creating positive customer experiences



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    Library Leadership


    Service excellence through
    inspirational leadership


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    Life Skills




    Empowering library staff to deliver
    service excellence


Sparkle Programs

 

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Sparkle is customised to address the needs and challenges specific to each library. A key theme of Sparkle is to encourage staff to proactively "create positive customer experiences".

 

 

 

 

 

 

Inspirational Programs

 

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Inspirational training programs are one day customer service and leadership workshops. Ideal for libraries who want excellent training in a one day format.

 

 

 

 

 

 

Public Programs

 

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To experience Sparkle Customer Service, Sparkle Champions, Inspirational Service or Inspirational Leadership public programs please check program dates in your state.

 

 

 

 

 

 

 

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