• slide-1

    Library CustomerService

    Creating positive customer experiences

  • slide-2

    Library Leadership

    Service excellence through
    inspirational leadership

  • slide-3

    Life Skills

    Empowering library staff to deliver
    service excellence

Sparkle Programs



Sparkle is customised to address the needs and challenges specific to each library. A key theme of Sparkle is to encourage staff to proactively "create positive customer experiences".







Inspirational Programs



Inspirational training programs are one day customer service and leadership workshops. Ideal for libraries who want excellent training in a one day format.







Public Programs



To experience Sparkle Customer Service, Sparkle Champions, Inspirational Service or Inspirational Leadership public programs please check program dates in your state.








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